SoftDocs Support
Msaada wa malipo, kupakua hati, CV na washirika. English and Kiswahili support are available.
Return to the builder, select Recover Payment, and enter the Paystack transaction reference. For Fast Track, re-upload or paste the same CV before recovery.
Kiswahili: Rudi kwenye kitengeneza CV, chagua Recover Payment, kisha uweke nambari ya muamala ya Paystack. Kwa Fast Track, pakia tena CV ileile.
Keep your Paystack reference, tier, approximate payment time, and a short description of the problem.
Do not email your full CV unless support specifically requests it through an approved secure process.
Include your affiliate name and referral slug. Never send your private dashboard code in an unsolicited message.
Jumuisha jina lako la mshirika na kiungo cha rufaa. Usitume msimbo wako wa siri bila kuombwa.
Email help@ke.softdocs.org. Include the reference only—never your card PIN, M-PESA PIN, Paystack password, or dashboard code.
Email support