Payment succeeded but no download appeared
Return to the builder, select Recover Payment, and enter the Paystack transaction reference. If you used Improve My CV, re-upload or paste the same CV before recovery.
Kiswahili: Rudi kwenye kitengeneza CV, chagua Recover Payment, kisha uweke nambari ya muamala ya Paystack. Ikiwa ulitumia Improve My CV, pakia tena CV ileile.
Before contacting support
Keep your Paystack reference, tier, approximate payment time, and a short description of the problem.
Do not email your full CV unless support specifically requests it through an approved secure process.
Partner support
Include your affiliate name and referral slug. Never send your private dashboard code in an unsolicited message.
Jumuisha jina lako la mshirika na kiungo cha rufaa. Usitume msimbo wako wa siri bila kuombwa.
Still need a human?
Include the reference only—never your card PIN, M-Pesa PIN, Paystack password, or dashboard code.